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Terms and Conditions

We are: VBB Research limited, operating as www.15writers.com, registered in England and Wales under company number: 10494578

Our registered address is: 1 Floor, 2 Woodberry Grove, Finchley, N12 0DR

1. Definitions

“We / us” – 15Writers
“You” – the client
“Writer” – the writer who completes the order
“Work” – any work that is completed by us for you, the client.

2. Our contract with you

2.1 All of these terms apply to you as the buyer.
2.2 Any order placed with us is subject to us finding a suitable writer who has agreed to complete the work to the requested standard and deadline.
2.3 We reserve the right to refuse any order, based on our own judgement. If this is the case, the client will be refunded any monies paid in full.
2.4 The prices quoted on our website are estimates only, and may differ from the final price offered to the client. The final price will always be confirmed to you via email.
2.5 The initial prices quoted are based solely on the information you have entered onto our online order form and do not take into account any additional information found in attachments or emails. If we find that additional work is needed, there will be extra charges.
2.6 You acknowledge that even if prior payment has been made, we cannot guarantee that we will be able to secure a suitable writer for your order, especially during our busier months. If this is the case, the client will be refunded any monies paid in full.
2.7 You agree that you will make no attempt to directly contact any of our writers
2.8 By placing your order with 15writers, you are agreeing to these Terms and Conditions.
2.9 When providing us with your contact details you are agreeing for us to contact you via email or telephone regarding any services or promotions that we believe you may be interested in.

3. Prices and payment

3.1 All prices displayed on our website and in email correspondence are inclusive of VAT.
3.2 Your writer will only begin working once we have received your payment in full, or in part, where an instalment plan has been previously agreed in writing.
3.3 We do not provide a right of cancellation once payment has been made, as the writer will begin working on your order at this point (under Regulation 10 Consumer Protection (Distance Selling Regulations, 2000).
3.4 As the work we provide is bespoke and tailored to your own specifications, all work provided by us is non-refundable.
3.5 When you make payment of your first instalment, you are agreeing to pay the full balance of your order by the previously agreed deadline(s).
3.6 Refunds can only be made to the card used to make the original payment.

4. Information you provide us

4.1 All information requested by us will be provided by you in a timely manner, in order to avoid any delays with the deadline.
4.2 You agree to provide the writer with accurate information, so that they may complete the order to the best possible standard for you.
4.3 You agree that if you delay in sending us any of the required information, this may affect your deadline and that any new deadline to be agreed will then be based on the availability of the writer.
4.4 If we find that any of the supporting information sent by you changes the direction or scope of the order, there will be additional charges.
4.5 You agree to remove any personal information from all documents that you send to us. We aim to guarantee confidentiality however we cannot be held responsible for any information passed on to the writer in your attachments.
4.6 We cannot accept any feedback or instruction in the form of a voice recording. Any voice recordings will need to be transcribed either by yourself or by the writer at an additional charge.
4.7 We cannot be held responsible if you fail to provide the writer with any information that will help the writer complete your work to the requested standard.
4.8 If your order is being delivered in parts (e.g. a Dissertation) you will be asked to confirm that you are happy with each part before the writer continues with the work. This confirmation will mean that any future requests to change these parts will incur an additional fee.

5. Delivery of work

5.1 We agree to deliver all work before 11pm on the due date, unless the due date falls on a Saturday, Sunday, Bank Holiday, Christmas Day, Boxing Day or New Year's Day, where the work will be delivered before 11pm on the following working day.
5.2 Your work will be delivered to you on or before the agreed deadline. If for any reason this is not possible, we will notify you in advance so that we can arrange a new deadline or provide you with a refund.
5.3 You agree that the delivery deadline you provide us will be in advance of your University submission deadline, in order to allow for any delays or amendments that may be required.
5.4 We cannot be held responsible for any delays caused by third parties such as internet providers or mailbox technical difficulties. In these instances, the client can request proof of such technical issues and we will provide this whenever possible.
5.5 If the writer is ill or has experienced a death in the immediate family, we cannot be held responsible for any delays. In such an instance, we will notify you immediately and will do everything in our power to help to resolve the situation.
5.6 If you have not received your order by the agreed deadline, you must contact our customer service team within 24 hours, so that they can assist you in a timely manner.
5.7 If you do not contact us within 24 hours, you agree that we cannot be held responsible for any delay and that you are doing so at your own risk.

6. Amendments

6.1 Any changes requested to the work we complete is referred to as “amendments”.
6.2 If the writer has failed to meet your original requirements, we will continue working on the order as requested until all requirements have been satisfied.
6.3 Any amendments requests must be sent within the free amendments period that was agreed at the time of placing your order.
6.4 If you request any changes after this free period has passed, these may be subject to additional charges.
6.5 Your free amendments period begins on the agreed delivery date when placing your order.
6.6 If you request changes outside of the free amendments period, we cannot guarantee that your writer will be available to carry out such requests.
6.7 The free amendments period entitles you to only one set of free amendments. You will receive instructions on the best way to make use of this amendments period in an email with your completed work
6.8 We cannot take any instructions over the phone and therefore any amendments requests must be sent via email
6.9 If any changes requested by you fall outside of your original order requirements, these may be subject to additional charges

7. Complaints and Problems

7.1 If you have a complaint against your order, you will have 30 days from the date of receiving your order, to raise this with us.
7.2 Please refer your concerns to the Complaints Department by emailing complaints@15writers.com. Our complaints department will reply within 7 days.
7.3 If your complaint is regarding the standard of your order, we will require you to send us a copy of your official University mark and feedback, and a copy of the paper that was submitted to the University.
7.4 Any problems will be investigated by our Complaints Team, with the help of the Quality Team. The decisions made by these teams are final.
7.5 The writer cannot be held responsible if the work is found to be below the standard because the instructions were ambiguous or incomplete, or that the customers own personal suggestions had an effect in lowering the quality of the work.
7.6 Credit notes offered to clients cannot be refunded into cash.
7.7 Credit notes may only be redeemed in full on orders with the same value or higher as the value of the credit note.
7.8 You cannot use multiple credit notes on one order, nor can you use a credit note in conjunction with any other promotions that may be valid at the time.

8. Disclaimer

8.1 Changes or improvements to our website can be made at any time without prior notice.
8.2 You agree to use the work in accordance with our Fair Use Policy and these terms and conditions. Should you disregard this notice and infringe copyright law by submitting the work we provide you with under your own name for academic assessment, we cannot guarantee your mark and cannot be held liable for any issues experienced.
8.3 We guarantee that we will not disclose any personal information to any writer or third party, however we cannot be held responsible should you fail to remove any personal information from the documents that you send to us
8.4 We own the copyright to any work produced by us or our writers.
8.5 Any decision made by yourself on how to use our services and the work that we provide is done so on your own initiative.
8.6 Should you disregard our Fair Use Policy and Copyright notice, we cannot be held responsible if you do not achieve your desired outcome.
8.7 You are not permitted to submit the work that we provide you. If you use the work or our services incorrectly, you automatically forfeit your rights under this Contract and we reserve the right to refuse any future orders from you since we do not condone plagiarism.
8.8 As our papers are not for submission, we cannot guarantee your final grade.

9. Intellectual Property

9.1 We all intellectual property rights to all website content, samples and work produced.
9.2 You must use the work that we provide you with in accordance with our Fair Use Policy, Copyright notice and these Terms and Conditions.
9.3 Any order purchased from us will not be resold other than instances where payment has been reclaimed or refunded, or the agreed balance has not been paid in full by the time the order is completed.
9.4 You acknowledge that you have the appropriate consent, permission, authority and licence to provide us with any material that you have sent through in order to aid completion of the work.

10. Indemnity

You agree to pay any reasonable legal and other costs if we sustain losses due to your negligence, breach of this contract, or misuse of our website.

11. Contractual Limitation

We shall not be liable for:
i. Loss of profits
ii. Loss of business
iii. Loss of opportunity
iv. Depletion of goodwill and/or similar losses
v. Loss of Works
vi. Loss of Contract
vii. Loss of use
viii. Loss or corruption of data or information
ix. Any special indirect, consequential or pure economic loss, costs damages charges or expenses.

Our total liability in Contract, tort, misrepresentation, restitution or otherwise arising in connection with the performance or completed performance of the Contract shall be limited to the price paid or payable for the Works.

12. Rights of third parties

Nothing in this agreement or on our website shall be used by the third parties without referencing us as the main source of information or without prior written consent, in accordance with Rights of Third Parties Act 1999.

13. Dispute resolution

If dispute does arise, you agree to try to resolve this with us first before seeking legal arbitration or litigation.

14. Governing law

This Contract and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the Laws of England and Wales.

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