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15 Writers

TERMS AND CONDITIONS FOR SERVICES

1. These Terms

1.1 These terms are the terms and conditions for the supply of services to you in relation to orders placed via the website https://15writers.com.

1.2 These terms tell you how the services will be provided to you, who they will be provided by, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 These terms should be read together with:

1.3.1 the privacy notices (please see paragraph 14 below for more information on where these can be found);

1.3.2 the cookies policy (which contains information about the cookies are used on the website); and

1.3.3 the fair use policy (which contains information about the basis on and manner in which you may use the work we supply to you in connection with the services).

1.4 We draw your attention in particular to the following paragraphs of these terms and conditions:

1.4.1 paragraph 4.3: this paragraph explains your obligations to us, including the manner in which you may use the written work which we provide to you;

1.4.2 paragraph 5: this paragraph details our payment terms, including if you pay for our services in instalments;

1.4.3 paragraphs 7 and 8: these paragraphs explain the voluntary service standards we offer to you (in addition to those we are required by law to adhere to) and the procedure we will follow and the remedies you will have if you believe these standards have not been met;

1.4.4 paragraph 10: this paragraph explains when you may end our contract and what happens if you do end the contract; and

1.4.5 paragraph 12: this paragraph explains what happens if we are liable to you and the extent to which we may be liable to you.

2. About the website operator and the service provider

2.1 When you place an order and a contract comes into existence (in accordance with paragraph 3 below), you will be entering into a contract with a service provider. The identity of the service provider will depend on the type of service you order.

2.2 If you order any of the writing or other services referred to in paragraphs 4.1.1 to 4.1.8 (inclusive) below, then your services will be provided by VBB Research Ltd, a company registered in England and Wales, with company registration number 10494578 and a registered office at 1st Floor, 2 Woodberry Grove, Finchley, London, N12 0DR.

2.3 If you order the proof reading services or editing services referred to in paragraph 4.1.9 below, then your services will be provided by Wordsmiths Editing Ltd, a company registered in England and Wales, with company registration number 10406275 and a registered office at 34 Elmstead Avenue, Withington, Manchester, Greater Manchester, United Kingdom M20 1EW.

2.4 The website https://15writers.com is operated by Applied Research Consulting Ltd, a company registered in England and Wales, with company registration number 11712267 and a registered office at 1st Floor, 2 Woodberry Grove, Finchley, London, England N12 0DR.

2.5 Applied Research Consulting Ltd (in these terms and conditions, referred to as Applied Research) acts as an agent on behalf of the service providers. Applied Research does not provide any services to you or enter into a contract with you for the provision of any services.  The contract which comes into existence will be between you and the relevant service provider.  Applied Research will help to facilitate the provision of the services as detailed in these terms and conditions.

2.6 In these terms and conditions, a reference to we, us or our means a reference to the service provider, as specified above. These terms and conditions will apply to your contract with the relevant service provider.

3. Placing an order

3.1 When you place an order for our services via the website, our acceptance of your order will take place when we email you to formally accept it, at which point a contract will come into existence between you and us for the order, on these terms and conditions.

3.2 There may be occasions when you are unable to submit a complete order, for instance where we need to scope the likely fees for the type of services we can provide before an order can be submitted.

3.3 In these instances, we will endeavour to respond to you as soon as we can with a quote for the services. If you are agreeable to the quote, we will then communicate with you by e-mail for your order to be formally accepted.

3.4 If we are unable to accept your order at any time, we will inform you of this. This might be because, for example, we are unable to provide the specific type of services you require, due to limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the

3.5 If you are based outside of the United Kingdom, you agree that you will tell us which country you are based in. You acknowledge and agree that our writers specialise in meeting standards set by institutions in the United Kingdom only and we cannot therefore guarantee any standards set by institutions based outside of the United Kingdom.

3.6 Applied Research, acting as our agent, will be involved in the order process and will communicate with you in respect of the scope of fees, collection of payment and the details of your order.

 

4. The services and your obligations in respect of the written work

4.1 Our services are more particularly detailed on the website, and include:

4.1.1 essay, assignment, report, coursework and proposal writing services;

4.1.2 dissertation writing services (including literature review);

4.1.3 poster and presentation writing services;

4.1.4 content writing services (academic and social media);

4.1.5 PhD writing services (this is more often carried out in instalments);

4.1.6 tutoring services;

4.1.7 medical research services;

4.1.8 data fabrication, testing and analysis; and

4.1.9 proof reading and editing services.

4.2 We may update or change the scope of our services occasionally and these will be published on the website.

4.3 When you place an order for our services, you agree that:

4.3.1 any written work we provide you with is intended to be a “model answer”, to be used as a learning guide to help you with your studies and to assist you to prepare your own original written work;

4.3.2 you will not submit any written work which we provide to you to your university, college or other institution or otherwise pass this off as your own written work;

4.3.3 you will not copy any sections, sentences or wording directly from the written work which we provide you with; and

4.3.4 you have read, and you will comply with, our Fair Use Policy (https://15writers.com/fair-use-policy/);

4.3.5 all information you provide to us will be provided in a timely manner (with sufficient time for us to provide the services in accordance with any agreed deadlines) and will be accurate and complete (so that the services can be provided to the required standard);

4.3.6 you will redact any personal data contained in any documents or information you provide to us; and

4.3.7 in respect of any queries you may have concerning our services or the written work, you will communicate with us directly (and not with any of our writers).

 

5. Price and payment

5.1 The price of the services (which includes VAT) will be the quote indicated on the order (which will be either generated when you submit your order via the website, or notified to you in writing when we scope the price of your request following your submission of the enquiry). We take all reasonable care to ensure that the price of the services advised to you is correct.

5.2 It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced or we may need to revise our estimated price if we believe the work will be more involved than initially envisaged. We will normally check prices before accepting your order so that if we do need to review the price quoted in an order, we will contact you for your instructions before we accept your order or proceed with the services.

5.3 Any quote given in an order or otherwise provided in writing by us is based on the information you have supplied to us. If we find that additional work is required or the information provided was insufficient, we reserve the right to change the scope of the quote.  We will notify you of this before we carry out any additional work.

5.4 You must pay for the services in accordance with the terms of the order:

5.4.1 we will always require you to pay for services up-front before we begin work on the services;

5.4.2 we may in some instances request a deposit;

5.4.3 we may in some instances agree to payment in instalments (for example in relation to our PhD writing services). This will be on the basis that you will pay for the relevant instalment of the work before the particular services are undertaken. We will not commence work on a specific section until you have confirmed that you wish for us to start and you have made payment of the relevant instalment;

5.4.4 due to the bespoke nature of our services, any deposits or fees paid are non-refundable (however, please note that this does not limit any of your rights or remedies which cannot be excluded by law, and we will also agree to make refunds in certain circumstances due to service standard failures, as set out in paragraphs 6 and 7 below).

5.5 All payments will be made by the payment methods specified on the website or otherwise agreed with us.

5.6 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

5.7 If you think any amount which we request payment for is incorrect, please contact us promptly to let us know.

5.8 All prices quoted are inclusive of VAT.

 

6. Service standards

6.1 We undertake that the written work we supply in connection with the services will be:

6.1.1 completed with reasonable care and skill and in compliance with all applicable legislation (including the Consumer Rights Act 2015);

6.1.2 capable of achieving the standard which you have specified in your order;

6.1.3 the original work of us or our writers (and will not be plagiarised from another source);

6.1.4 delivered to you in any time limits agreed with you in writing (and these time limits may be extended by mutual agreement between us);

6.1.5 completed based on the scope of your written instructions.

6.2 We will undertake any reasonable amendments you may require free of charge for a period of 7 days after we deliver the work to you (provided these amendments are based on your initial written instructions to us). You are responsible for ensuring you have adequate time after the completion of our services to meet your own deadlines.

6.3 We will not disclose the details of your order to any third party, other than to the writer who we appoint. We will ensure that the writer is bound by confidentiality obligations.

6.4 We will not resell the work which we produce for you or make this work available to the public.

6.5 The service standards set out in this paragraphs 1.2 to 6.1.5 are volunteered by us and your rights and remedies in relation to any breach by us of these standards will be limited to those set out in paragraph 7 below. These service standards are in addition to any service standards or obligations placed on us at law and do not override or replace them or limit your rights or remedies in respect of any other statutory obligations or implied terms which are placed on us.

6.6 In particular, the remedies in paragraph 7 below do not apply to any failure by us to supply the services with reasonable care and skill and in compliance with all applicable legislation (including the Consumer Rights Act 2015) and in respect of any such failure, you will still have the rights and remedies available to you at law.

 

7. Your rights if we fail to meet the service standards

7.1 If we fail to meet the service standards, we will provide you with the following remedies:

Service standard

Remedy if we do not meet the service standard

Written work is capable of achieving the standard which you have specified in your orderWe will refund you the difference between the standard which you paid for in your order, and the amount which you would have paid for the standard which was actually attained in relation to such written work.
The guarantees specified in paragraphs 6.1.3 and 6.1.4 aboveWe will provide you with a full or partial refund for the work to which the service standard relates.  This will depend on the circumstances and whether we have been able to provide some (but not all) of the work.
Written work is completed following your written instructionsWe will undertake to provide any amendments free of charge in accordance with paragraph 6.2 above.

If this is not possible due to time constraints, we will offer you a partial refund.  We will calculate this refund acting reasonably and having regard to the nature and scope of the omission in the written work.

 

7.2 If you do believe that we have failed to meet our service standards, please notify us using our contact details under the “Complaints” section in paragraph 15 below.

7.3 In order to exercise your rights to recover the remedies specified above, you must supply us with any necessary supporting information in order for us to make a decision. We will notify you as to which supporting information is necessary, however if you are claiming that the written work was not capable of achieving the standard which you specified in your order, we require you to provide us with:

7.3.1 the marked/graded version of your work;

7.3.2 the feedback from the institution which marked, graded or assessed the work;

7.3.3 a copy of your official mark/grade; and

7.3.4 any other supporting documentation we may reasonable require to make our assessment.

7.4 Once we have received details of your complaint and any supporting documentation, we will investigate the matter internally and we will revert to you with our findings.

7.5 We will act reasonably and in good faith in making such a decision.

7.6 Please note that, in making our decision about whether we have fallen below our service standards, we will have regard to the following principles and tests:

7.6.1 in relation to the service standard mentioned at paragraph 6.1.2 above, whilst we undertake that the written work we provide to you is capable of achieving the standard which you have specified in your order, we cannot guarantee the actual grade or mark that you will receive, as you are not permitted to submit the written work which we provide to you. Accordingly, in making a decision, we will assess whether the failure to achieve a certain grade or mark was due to a deficiency with our written work, or due to a deficiency with the original work which you submitted; and

7.6.2 in relation to the service standard mentioned at paragraph 6.1.3 above, we will use our own in-house software to detect any plagiarism and, to the extent our software confirms that there is no plagiarism, we will not be deemed to have failed to meet this service standard.

7.7 We cannot offer a refund or partial refund as a remedy in connection with the service standards set out in the above table where you have failed to comply with paragraph 4.3 above.

7.8 Our decision as to whether you are entitled to the remedy for any failure to meet the service standards referred to in the above table is final and binding. However, please note paragraph 6.5 above, which confirms the position with regards to your other rights and remedies at law.

 

8. Intellectual property and our rights in the work

8.1 We will retain full ownership in any intellectual property rights in all work which we deliver to you in completing the services, including full ownership of the copyright in such written work.

8.2 When we deliver the written work to you, we grant you a limited non-exclusive, non-transferable licence to use the written work solely for the purposes and the scope set out in these terms and conditions, including in paragraph 4.3 above.

8.3 You may not under any circumstances represent yourself as the author of the written work we supply to you, or submit the work as your own original work.

8.4 We do not own any intellectual property rights in your original work which you have submitted to us for proof reading services, and you will remain the owner of the copyright in such work.

 

9. Changes

9.1 If you wish to make a change to your order, please contact us. If it is possible to change the order, we will let you know about any changes to the price of the services and the timing of delivery of any written work and ask you to confirm whether you wish to go ahead with the change.

9.2 We may change the services to reflect changes in relevant laws and regulatory requirements or to carry out improvements.

 

10. Your rights to end the contract

10.1 If you are a consumer then, by law, for most services you purchase online, you have a legal right to change your mind within 14 days and receive a refund. However, due the nature of our services, when you submit your order and this is accepted by us, we will usually be required to start providing those services prior to the expiry of this 14 day period.  Accordingly, if you do exercise your rights to terminate the services within this 14 day period, you must pay for the services received up to the date of cancellation.  When you place an order, we will ask you to confirm whether you wish for us to start the work at the earliest opportunity and, by agreeing to this, you agree that we may recover our fees for any work we have started during the 14 day period.

10.2 You may also end the contract for the following reasons by contacting us and providing us with the relevant details:

10.2.1 if we have told you about a material error in the price or description of the services you have ordered and you do not wish to proceed;

10.2.2 if there is a risk that supply of the services may be significantly delayed because of events outside our control;

10.2.3 we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or

10.2.4 you have another legal right to end the contract. Please see paragraph 15.6 below which contains more details about your legal rights.

In these circumstances, we will refund you in full for any services which have not been provided and you may in certain circumstances also be entitled to compensation.

10.3 If you are entitled to a refund or partial refund under these terms we will refund you the price you paid for the services including delivery costs, by the method you used for payment, within 14 days of the day on which we confirm that the refund or partial refund is payable.

 

11. Our rights to end the contract

11.1 We may end the contract at any time by writing to you if we are legally entitled to do so, including where:

11.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

11.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services;

11.1.3 you do not, within a reasonable time, allow us to deliver the services or the written work to you;

11.1.4 you act in a manner which we deem to be offensive, insulting or abusive; or

11.1.5 you are in material breach of your obligations under these terms and conditions, including those set out in paragraph 4.3 above.

 

12. Our responsibility for loss or damage

12.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

12.2 Please note that in respect of the service standards set out in paragraphs 6.1.2 to 6.1.5 (inclusive), your rights and remedies are limited to those set out in paragraph 7. However, these service standards are additional standards which we volunteer and are in addition to any standards we are required by law to adhere to, and do not prejudice any right you have if we fail to provide the services in accordance with our legal requirements.

12.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.

 

13. Other parties who may perform the contract

13.1 You agree that we may instruct other persons, companies or firms to carry out our obligations under the contract on our behalf, including where we instruct such persons, companies or firms to prepare the written work comprised in the services. We will ensure that these persons are bound by confidentiality obligations.

13.2 Occasionally, due to circumstances beyond our control (such as illness), our writers may not be able to provide the services. In these circumstances, we will endeavour to appoint another replacement writer to provide the services. We may also occasionally change the writer who offers the services where we believe this is in the best interests of performing the services effectively.

13.3 You also agree that we may act via our agent, Applied Research, in communicating with you, collecting fees and processing orders via the website.

 

14. Your personal information

14.1 We will use your personal data in order to perform the contract between us and provide the services to you. Our privacy notice can be reviewed at the following links:

14.1.1 if your services are being provided by VBB Research Ltd: vbbresearch.com/ (please follow the link for “privacy notice” at the bottom of the page);

14.1.2 if your services are being provided by Wordsmiths Editing Ltd: https://wordsmiths.org.uk/

14.2 Please also see the privacy notice on the website (https://15writers.com) which contains more details about how your personal data is used by our agent when it is submitted via the website.

14.3 We may pass your personal information to the persons or firms referred to in paragraph 13 provided that we will only provide such of your personal information as is necessary for the person or firm to carry out their obligations under the contract. We will only give your personal information to other third parties where the law either requires or allows us to do so.

 

15. Complaints and your legal rights

15.1 If you have a complaint, we would appreciate the opportunity to resolve this with you. Please e-mail us using the contact details on the website, or by e-mailing help@15writers.com.

15.2 We will endeavour to give an initial response to all complaints within 3 days.

15.3 If your complaint relates to a service standard issue, we will deal with this in accordance with paragraph 7 above.

15.4 If we offer you credit notes, please note that these cannot be redeemed in cash and may only be redeemed in full on orders with the same value or higher value of the credit note. Any credit notes issued must be redeemed within 12 months from the date on which they are issued.  You may not use multiple credit notes on one order or in connection with any other promotions.

15.5 Any resolution we offer in respect of your complaint will not prejudice any rights you have under law.

15.6 Please note that you can find out more information about your legal rights by:

15.6.1 visiting the citizens advice website (adviceguide.org.uk); or

15.6 .2 by telephoning citizens advice on 03454 04 05 06.

 

16. Other important terms

16.1 We are not responsible for delays outside our control. If our supply of services is delayed by an event outside of our control, we will let you know as soon as possible, and will take steps to minimise the delay.  Provided we do this, we will not be liable to you for delays caused by these events, but if there is a substantial risk of delay, you may contact us to end the contract and receive a refund for any services you have paid for but not received.

16.2 We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

16.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.4 When we use the words "writing" or "written" in these terms, this includes emails.

16.5 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.6 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

16.7 These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

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